Frequently Asked Questions
We currently do not have any physical store. All purchases can be made through our website and you can purchase worry-free as we have a 100% money back guarantee should you find it unsuitable.
Yes, we welcome customers to pick up from our warehouse. Please ensure that you have placed an order and paid for it before visiting our warehouse. Items may be picked up in Tauranga from 9AM to 2PM on Weekdays. If you order by 11AM on weekdays, you will be able to collect the item on the same day otherwise collect from next business day.
Yes, you can use the code PHONE10 in the checkout page to get 10% discount.
We accept online orders using Paypal or credit card.
To pay via bank transfer, please give us a call or send us an email with the details of your order. We'll process it and will send you the invoice for payment. We'll ship your order once the payment is received and applied to the order.
Please use the invoice number as the payment reference number and send the payment to our bank account information below:
Account holder: Niche Now Pty LtdAccount number 04-2021-0149006-05
We offer free express shipping. Orders by 11am for the same business day are dispatched the same day from our warehouse in Tauranga and that may take 3-6 business days depending on your location.
We're shipping from our partner warehouse in Tauranga.
All stock is located in our partner warehouse in Tauranga and we provide same day dispatch if ordered by 11am. Depending on your location it could take up to 6 business days
You can reach out to us contact@simplybig.co.nz or call 1800 447 344 to find out more.
Yes, we welcome customers to pick up from our warehouse. Please ensure that you have placed an order and paid for it before visiting our warehouse. Items may be picked up in Tauranga from 9AM to 2PM on Weekdays. If you order by 11AM on weekdays, you will be able to collect the item on the same day otherwise collect from next business day.
We do not currently have any physical store so all orders can be made through our website but we have a pick-up option from our warehouse.
We also have a risk free trial for 60 days and 2 year warranty for all our products.
Yes, we do have 60 day money back guarantee. Feel free to ask any questions you may have to ensure our product meets your needs. If in case that you find the product unsuitable, you can return it for a refund.
We provide a 2 year warranty period, so if there are any faults with your product then please get in touch with us to contact@simplybig.co.nz and we will look after you.
Returns are allowed for any purchases within 60 days of your order if you change your mind for a full refund, please contact our customer service team on contact@simplybig.co.nz to request to return your order. The goods are required to be returned in a condition acceptable for resale unless the goods are faulty.
You can find and download the manual from there: Clock Manual.
No, it does not run on batteries. It is power plugged in. It has a small battery that serves as a back-up during quick power interruption.
Yes, this is wall-mountable. It comes with a stand as well.
The clock has 8 languages to select from including English, French, Italian, German, Spanish, Polish, Dutch and Swedish.
Please see the complete list of 40 alarms below:
1. Good morning, it’s time to wake up
2. Take a shower
3. Brush your teeth
4. Get dressed
5. Check your diary
6. Do you need to use the toilet?
7. Your carer is visiting today
8. Eat breakfast
9. Eat lunch
10. Eat a snack
11. Eat dinner
12. Drink coffee
13. Drink tea
14. Drink water
15. Feed your pet
16. Walk your pet
17. Clean up
18. Check the dorrs are locked
19. You have an appointment
20. Watch television
21. Take morning medication
22. Take afternoon medication
23. Take evening medication
24. Take your medication
25. Take your blood sugar test
26. Charge your phone
27.Good night, it's time for bed
28. Family are visiting today
29. Put bins out
30. Bring bins in
31. Your daughters birthday
32. Your sons birthday
33. Your Partners Birthday
34. Your Birthday
35. Your Grandkids Birthday
36.Your Anniversary
37. Merry Christmas
38. Happy mothers Day
39. Happy Fathers Day
40. Happy New Year
The clock itself measures 25.4 cm x 16.51 cm.
The alarm volume is adjustable. It is 118dB in its maximum setting.
No, it does not require Wi-Fi. It is controlled using the buttons at the back or the remote control it comes with.
No, the clock can only be set-up and adjusted in person, however, we are continuously innovating and hopefully will be able to add that feature in the near future.
The alarm sound cannot be changed, unfortunately.
Yes, it does have daylight savings option.
To set it up, Press MENU > Select Daylight Saving Time > Press left/right arrow to turn it off or toggle between countries you are in > Press OK to save > Press MENU to exit.
You can add up to 32 alarms from the 40 different pre-set reminders. Follow these steps to setup an alarm:
1. Select Alarm:
Press MENU > Press arrow down to navigate to Alarms then press OK > If this is your first alarm, press OK to select Alarm 1. If this is not your first alarm, use the arrow down button to navigate to the next alarm e.g. Alarm 2 > Press OK
2. Set Time:
Press OK on Set Time to edit > The hour of the day will be underlined > Use up and down buttons to change the hour of the day > Use the left and right to move to the minutes > Use up and down buttons to change the minutes > Press OK
3. Set Date:
Press arrow down button to navigate to Set Date > Press OK > The day will be underlined > Use up and down buttons to change the day > Use the left and right buttons to move to the month > Use up and down buttons to change the month > Use the left and right buttons to move to the year > Use up and down buttons to change the year > Press OK
4. Set Repeat:
Press arrow down button to navigate to Set Repeat > Use the left and right to move to the days of the week you want the alarm to repeat on > Press OK and the day will be highlighted red to indicate it will repeat on that day > Repeat for additional days of the week
5. Set Alarm Message
Press arrow down button to navigate to Alarm Message > Use the arrow up and down to select what the alarm message is > Press OK
6. Set Alarm Duration:
Press arrow down button to move to Alarm Duration > Press left or right button to select the duration you desire: 10 seconds, 30 seconds, 1 minute, 2 minutes or 5 minutes
7. Enable Alarm:
Press arrow down button to move to Enable Alarm > Press OK to toggle between On and Off
8. Delete Alarm:
Press arrow down button to move to Delete > Press OK
9. Exit:
Once completed press MENU to return to all alarms > Press MENU again to return to all settings > Press MENU again to return to clock
Unfortunately, you can not personalise the reminders. However, we made sure that all important reminders are added.
Here are the 40 preset daily reminders in the clock that you can select from.
1. Good morning, it’s time to wake up
2. Take a shower
3. Brush your teeth
4. Get dressed
5. Check your diary
6. Do you need to use the toilet?
7. Your carer is visiting today
8. Eat breakfast
9. Eat lunch
10. Eat a snack
11. Eat dinner
12. Drink coffee
13. Drink tea
14. Drink water
15. Feed your pet
16. Walk your pet
17. Clean up
18. Check the dorrs are locked
19. You have an appointment
20. Watch television
21. Take morning medication
22. Take afternoon medication
23. Take evening medication
24. Take your medication
25. Take your blood sugar test
26. Charge your phone
27.Good night, it's time for bed
28. Family are visiting today
29. Put bins out
30. Bring bins in
31. Your daughters birthday
32. Your sons birthday
33. Your Partners Birthday
34. Your Birthday
35. Your Grandkids Birthday
36.Your Anniversary
37. Merry Christmas
38. Happy mothers Day
39. Happy Fathers Day
40. Happy New Year
Not, at the moment. The clock will sound an alarm if there's a reminder for the day, however you will need to read the reminder.
This will be rolled out soon so stay-tuned
The clock and reminders can only be set-up and adjusted in person, however, we are continuously innovating and hopefully we'll be able to add that feature in the near future.
Press MENU > Select Volume > Press arrow left or right to select your desired volume (10 being the highest setting and 1 being the lowest setting).
By default, the alarm will make a sound for 1 minute, press the OK or MENU buttons to turn it off. Alternatively, you can set it to your desired duration during setting up an alarm. Just follow the below steps:
Press the arrow down button to move to Alarm Duration > Press left or right button to select the duration you desire: 10 seconds, 30 seconds, 1 minute, 2 minutes or 5 minutes.
Yes, the clock can be set to either 12 hours format showing AM or PM or 24 hours showing military time. To do this, plese follow below steps:
Using the button at the back of the clock: Press MENU > Select Time Mode > press the left or right arrow to switch to 12 Hour or 24 Hour > Press MENU to exit.
Using the remote: Press EXIT/SETUP > Select Time Mode > press the left or right arrow to switch to 12 Hour or 24 Hour > Press EXIT/SETUP.
Please press the arrow left/right button in the remote control to change between the different clock displays. You have three options like in the picture: digital in colour, digital in black and white and analog in black and white. View the different displays.
Yes, it can either display the time in Digital/numbers or Analog/clock display.
Press MENU > Select Show Period of Day then press OK > Press left/right arrow to switch on or off > Press OK to save > Press MENU to exit.
Advance mode displays the period of the day e.g. before dawn
Default Periods of the Day: 0:00-5:59
Before Dawn 6:00-11:59
Morning 12:00-17:59
Afternoon 18:00-20:59
Evening 21:00-23:59 Night
The height of the text for each section displayed on the screen is:
Time e.g. 8:00am - 5.08 cm
Day of the week e.g.
Tuesday - 2.54 cm
Time of the day e.g.
Morning - 1.27 cm
Date e.g. 12 March 2024 - 1.5 cm
The clock automatically dim it's brightness during night time. Normal brightness starts from 7:00am to 6:59pm, screen dimmed to low brightness from 7:00pm to 6:59am. To set that up, press MENU > Select Automatic brightness > press OK to switch to AUTO > Press MENU to exit.
Press MENU > Select Screen Brightness > press OK to switch to one of the six modes (auto, level1 being the lowest setting level2, level3, level4, level5 being the highest setting) you prefer > Press MENU to exit.
We have developed an extra low brightness level designed for the bedroom and also has automatic night time dimming.
Press MENU > Select Set Time > Press OK > Press the arrow up or down to adjust > Press OK to save > Press MENU to exit.
To switch between or format displayed on the clock:
Select Date Mode > Press arrow left/right to select the date mode > Press MENU to exit.
It's called Simply Big Mobile Phone with SOS Button. Please see below features we developed on it with the help of accessibility experts for seniors.
Features:
-10 days battery life
-Big buttons
-4G compatible
-Easy to read screen with extra large text and high contrast
-Loud and adjustable volume (115db)
-SOS button that alerts emergency contacts
-Speed dial
-Hearing aid compatible
-Lock and Unlock slide button at the side of the phone
-Unlocked to all networks
-Alarms to provide reminders (e.g. to take medication)
-12cm x 5.5cm in size and lightweight at 114g in weight
-Quick start guide
-Can use your own sim, Nano sim
-Torch
-Camera
-Memory Card Slot
You can download the user manual from here: Mobile Phone Manual.
Our mobile phone doesn't have the feature to connect to the internet, let alone download apps on it as we aim make it simple and optimize the operating system to extend the battery life.
The mobile phone is 12cm x 6cm in size and 114g in weight.
The text is set to the default size of .5cm.
The phone comes in English, Arabic, French, Hindi, Indonesian, Melayu, Portuguese, Russian, Spanish, Thai, Vietnamese, Italian, Turkish, Deutsch, Greek, Hebrew, Czech, Polish, Swedish, Ukrainian, Dutch, Simplified/Traditional Chinese.
Yes, our mobile phone can pair with hearing aids through bluetooth. It currently has V5.1 bluetooth version.
The phone has a lock/unlock feature on the side of the phone.
Below are the easy steps on how you can add a contact on the phone.
For a video demonstration: please click here: Adding contacts.
- Press contacts. You can add up to 1000 contacts.
- Select Option then New. Choose to save the contact to the Phone or Sim.
- You can choose the pictures of the contact. Navigate down to name and use the OK button to edit. Add the name then press OK.
- Repeat for the phone number and save.
Yes, you can. Using your old phone, save all the information on your memory card. As you use that same memory card on your new phone, you will have all the information on it accessible.
To transfer your contacts, make sure to save or import them from your old phone to your sim card. Once you insert your sim card to your new phone, it will have your contact information readily available for you.
If you need help transferring your contact from your IPhone to your sim card, here's a helpful article: IPhone to Sim.
For transferring contacts from your android phone to your sim card, you may refer here: Android to Sim.
Yes, you can store around 1000 phone contacts in the phone.
It works with 4G only which will be around for another decade or so.
Yes, our phone is VoLTE capable.
It can access 4G:FDD:B1/B3/B5/B7/B8/B20/B28A TDD:B40.
Yes, it's unlocked to all network so you can use any sim card of your choice. This phone fits a nano (smallest) sim card.
This phone fits a nano (smallest) sim card.
Yes, it has 64MB RAM/128MB ROM and supports TF card extension up to 64GB maximally.
Yes, absolutely! This is open to all network so you can use this overseas.
Yes, it does come with a cord charger as well as the cradle.
When charging, the indicator on the dock will get red. When fully charged, It will turn green. if the phone is not placed properly with the dock, the indicator will display green, please reposition the phone until it is well placed.
The battery can last up to 10 days on standby.
It comes with a removable 1700mAh li-ion battery.
This phone uses an old texting technique. To do that, press Menu > Message > Write Message.
For example, to get the letter "C", press the button "2" thrice. It has predictive text that you can turn off by pressing the # button and selecting "Abc" format instead.
Yes, predictive text is automatically enabled. To turn off the predictive text function when typing a message, press the # button and select Abc.
It has around 11 caller ringtones and 2 message ringtones you can choose from.
Please follow the below steps to turn off the Dial tone.
- Press Menu and go to Settings.
- Select Profiles and select normal.
- Press Options and select customize.
- Select other alert rings then select dial tone.
- From there, you can turn it off.
Yes, this option is available under Normal, Indoor and Outdoor profile settings.
To set that up, follow the below steps please.
- Press Menu, select Setting then select Profiles.
- Choose/activate Normal, Indoor or Outdoor settings.
- Press options then Customise.
- Select ring type.
- Select Call Alert/Message Alert then select from the below options.
a. Ringtone only
b. Vibrate only
c. Silent
d. Vibrate then ring
e. Ring and Vibrate
Please follow the below steps to check and adjust the call volume:
- Press menu then select Settings.
- Select Profiles then select normal.
- Press Options then select customize.
- Select adjust volume then select call volume.
- From there you can adjust the call volume to your preference using the arrow keys.
Please follow the below steps to turn off the Dial tone.
- Press Menu and go to Settings.
- Select Profiles and select normal.
- Press Options and select customize.
- Select other alert rings then select dial tone.
- From there, you can turn it off.
To call when the number is unsaved in contacts, simply dial out the numbers then press the green call button.
To call when the number is saved in contacts, press contacts, select or search for the name/number you wish to call then press the green call button.
You can add up to 5 numbers on it. Follow below steps to do that.
- Press menu
- Select SOS Settings
- Select Set SOS Numbers then press Select
- Select No.1 for example then add the phone number and press OK.
Yes, you can turn it off by going to SOS Settings, select SOS Turn On/Off and then press ok from the keypad to remove the check on it. Removing the check means turning it off.
Yes, you can by going to SOS Settings, select SOS Message then press select. Modify the message and press ok.
Yes, it has a Speed Dial option. You can assign a total of 8 contacts to numbers from 2-9.
You can add up to 5 numbers on it. Follow below steps to do that. You can also refer to this demontration video: SOS button set-up.
- Press Menu
- Select SOS Settings
- Select Set SOS Numbers then press Select
- Select No.1 for example then add the phone number and press OK.
Please follow the below steps to set-up the speed dial feature: You can also refer to this demonstration video: Set-up speed-dial.
1. Press Menu then select Speed Dial then press ok.
2. Select number you wish to save contact to, then press options.
3. Press Edit then add the phone number then press ok to save.
From the home screen of the phone, long press any number 2-9 for about 10 seconds until it dials out. It is important to press the number where you added the phone numbers to when setting it up.
This can be set up via Settings. To do that, please follow the below steps:
- Go to Menu, select Settings, then select Display.
- Use the arrow keys and select Backlight.
- You can choose from any options below. Use the arrow keys to select from the options then press ok to save the changes.
a. Always on
b. 3o secs
c. 20 secs
d. 15 secs
e. 10 secs
f. 5 secs
The phone has a lock/unlock slide button on the right hand side.
Yes, you can! Please follow the below steps to use your own photo as your wallpaper:
- Press Menu then select Settings.
- Select Display then select Wallpaper settings.
- Select More Pictures then select the photo that you wish to use as a wallpaper then press OK to save.
Yes, you can take and store photos on it. Just follow the below easy steps:
- Press Menu then select Multimedia.
- Seelct Camera and press OK. Press capture then save your photos.
Yes, you can send and receive photos via text. The phone has single back camera, just press the arrow down on your keypad to access the camera to take pictures and even videos.
Yes, it does take a coloured pictures and videos!
Here's how you can view the photos you took:
- Press Menu.
- Select Application.
- Select My Files.
- Select Photos and they should be all there.
Yes, you can take and store videos on it. Just follow the below easy steps:
- Press Menu then select Multimedia.
- Seelct DV and press OK. Press record to start recording.
The blue light is an indicator that the memory could be full or there are unread messages or missed calls. Kindly make sure all messages and missed calls are seen. To do that, press Menu > Messages > Inbox > Make sure all messages have been opened from the inbox.
Otherwise, you may need to delete some messages or call logs to clear the phone’s memory.
The torch has 2 switches, the slide button at the side of the phone and the keypad "0". To turn the torch off, please press the "0" from your keypad for about 10 seconds until the torch comes off.
Steps to extend the ring time varies on what provider you are currently using. Please check the step by step process here: Extend the ringing time.
Please follow the below helpful steps to resolve this.
1.Check if the phone is charged. When charging using the dock, the indicator on the dock will display red. When fully charged, it will turn green. If the phone is not placed properly on the dock, the indicator will display green, please reposition the phone until it is well placed and displaying red.
If the phone won’t charge using the dock, try charging it directly from the cable charger.
2. If it is charged up, please press the hang up button (red button on the keypad) long and hard for about 10 seconds till the phone turns on.
Please follow the below easy and helpful troubleshooting steps:
1. We suggest cleaning the battery terminals from dust.
2. Please make sure that the small battery sticker has been removed.
3. When charging using the dock, the indicator on the dock will display red. When fully charged, it will turn green. If the phone is not placed properly on the dock, the indicator will display green, please reposition the phone until it is well placed and displaying red.
4. If the phone won’t charge using the dock, try charging it directly from the cable charger it comes with.
5. If possible, try using another USB type B charger to determine whether it's a faulty phone or charger.
This can be easily corrected through the text settings, to do just that, please follow the below instructions:
1. Press Menu then select Message and press OK.
2. Select Write Message, then press the arrow down to move the cursor to message field. Press the # button, select Abc then press OK. You can now type and send your message.
Here are the things we can advise you to do and check to resolve this issue:
- Please check that there's great network coverage in your area.
- Please check if the mobile number you're sending a message to is correct. You can also try sending a message to someone else and not just one mobile number.
- If you're using a prepaid sim, please make sure it has enough credit on it.
- Try to restore the phone back to its factory settings. To do that, please follow the below steps:
a. Press Menu then go to Settings.
b. Select Phone settings.
c. Select Restore factory Settings.
d. Input password as 0000 and press OK.
Once done, please try to send a message again, if still is not working, please proceed to step 5.
5. Lastly, try to insert that same sim card to a working mobile phone. This is to determine whether it's a faulty sim or faulty phone.
If that same sim card works with another phone, that means the phone is faulty. Please reach out to us so we can help further.
If the sim card still is not working with the other phone, could be a faulty sim card. It's best to contact your network provider so they can provide you a replacement sim card. You can ask them for a blank sim to keep your mobile number.
Here are a few tips to resolve this.
- Please make sure that the battery is fully charged. The light indicator at the top left of the phone turns red when charging and will turn green once it's fully charged.
- Now that the phone is fully charged, please press the red button on the keypad long and hard for 10 seconds to turn the phone on.